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Shipping, Returns and T&Cs for EntoScapes Products and Multivendor Marketplace

Our shipping rates are determined by the total weight of your cart at checkout.​

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The shipping bands are:

  • 0-1kg - £4.99

  • 1-2kg - £5.99

  • 2-10kg - £7.99

  • 10kg+ - £9.99

  • £1 added to each band for winter postage which includes heatpacks​​

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  • ​Live orders and dry goods orders are dispatched every TUESDAY (weather permitting). We will always email you if there are changes to when we can ship your order, such as cold weather. Please contact us if you want to arrange an alternative delivery day, but please note it is entirely your responsibility to be available and our refund policy will be VOID if delivery is missed or delayed on live orders.

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  • Royal Mail Tracked 24 is the service used for live orders, and will usually deliver the day after dispatch.

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  • Royal Mail Tracked 48 is used for non-live orders like dry goods and enclosures. These usually arrive 2 days after dispatch. 

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  • Live orders are shipped with a heat pack when temperatures drop below 10°C in wintertime. Shipping is postponed if temperatures fall below 3°C as our heat packs stop working. If summertime temperatures get to the upper 20's °C postage will also be delayed

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  • A different delivery service such as DPD is only used if the parcel dimensions happen to exceed the Royal Mail limits for that size bracket e.g enclosure orders containing multiple enclosures. We will always contact you regarding any changes to shipping. 

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  • All our orders are sent out using recyclable materials and reused boxes and packaging, so please excuse their 'Frankenstein' appearance! We encourage customers to reuse packaging materials where possible. 

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  • An email will be sent to you confirming when the package will be posted and detailing any steps needed to be taken to ensure the health of any critters on arrival (instructions on slowly getting inverts warmed up again etc). We will also contact you to discuss any changes such as weather conditions or industrial strikes which may affect transit time/ dispatch date. â€‹â€‹

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