Live orders and dry goods orders are dispatched every TUESDAY (weather permitting). We will always email you if there are changes to when we can ship your order, such as cold weather. Please contact us if you want to arrange an alternative delivery day, but please note it is entirely your responsibility to be available and our refund policy will be void if delivery is missed or left unattended.

Here are estimated delivery times:

-Live orders are sent with Royal Mail Tracked 24, arrive in 1 working day after dispatch

-Dry Goods are sent with Royal Mail Tracked 48, arrive in 2 working days after dispatch

WEATHER- Live orders are shipped with a heat pack when temperatures drop below 10 Degrees Celsius. Shipping is postponed if temperatures fall below 3 degrees C as our heat packs stop working, or if summertime temperatures become too high to avoid overheating during transit.

ENCLOSURE ORDERS- We aim to have enclosures made and sent within 10-15 WORKING days (excludes weekends and public holidays) from DATE of purchase. This timeframe can sometimes increase if you order more than one enclosure. We will keep you informed of our progress and any information regarding dispatch via email.

View full shipping and returns T&Cs page for full details

Please refer to our shipping and returns section on each product page for full prices and returns practices.

Our shipping rates are determined by the total weight of your cart at checkout. The shipping bands are:

• 0-1kg - £4.99

• 1-2kg - £5.99

• 2-10kg - £7.99

• 10kg+ - £9.99

Please refer to our shipping and returns T&Cs page for full details

In the event your live order is dead on arrival, please send evidence to us within 1 HOUR of it being delivered to be eligible for a refund.

If your order perishes due to you missing the delivery then the refund will be void.

If your order develops any issues within 24 hours of receiving it, please notify us and send evidence within those 24 hours for us to consider a replacement. We cannot take responsibility for anything outside of this timeframe.

We will never send unhealthy livestock and offer support and advice in the event you do run into an issue.

*Please note we do not offer cancellations on enclosure orders. In the unlikely event your enclosure arrives broken, please send us evidence within 24 hours of arrival and we will get a replacement sent to you as soon as feasible*

On receipt of a livestock order during winter it is very important to warm them up SLOWLY. They will always be sent with a heat pack when temperatures are below 10 degrees C, which should be discarded and the inverts should be left to adjust to room temperature for 40-60 minutes BEFORE they are moved into any heated enclosure. Sudden changes of temperature can often send inverts into shock.

The same applies to inverts sent in summer. Let them acclimate to room temp in their shipping tub before adding to a set up.

Always try to re-use the packaging of your order where possible, and dispose of it responsibly!

Please send us a message using the contact us button below and we will do our best to fix the issue straight away!

Our enclosures have a lead time of two weeks or so due to us making each one to order.

WE HIGHLY RECCOMMEND WAITING UNTIL RECEIVING YOUR ENCLOSURE BEFORE ORDERING THE CRITTER TO GO INSIDE

Please send a message using the contact us button below, and we will do everything we can to help you and get you a quote if needed.

We will try our best to give you a mixture of both sexes if you have ordered several inverts or when the sex is stated, depending on availability. We do offer to sex certain inverts on request, but cannot guarantee that we will always get it right!

We keep our invertebrates in optimum conditions and provide them with the best welfare and husbandry possible. All of our available invertebrates are captive bred and from our own personal collections, so you can be reassured the invert you receive is healthy and well cared for as they are essentially kept as pets and not products!

We have an indoor greenhouse equipped with a specialised grow light and air humidifier for optimum growing conditions. All of our plants are grown in a pesticide free environment and any pests are dealt with naturally. The majority of our plants are grown from cuttings taken from our own personal collection.

Due to the nature of posting live animals and plants, we currently do not offer postage of live orders outside the UK- sorry!

Windsor Framework- From May 1st 2025, we can no longer send livestock or plants to Northern Ireland due to law changes. We do apologise!

If you wish to order an enclosure from outside the UK, please send us a message on the contact us page stating your location and purchase, and we can discuss if its possible and send you a postage quote.

Absolutely! You can either add a note to your order at checkout or contact us directly with the instructions/ message you have.

We are more than happy to discuss and accept bulk orders on enclosures and certain invertebrates if available. If you're unsure you can drop us a message on the 'contact us' page and we can discuss it.

Our stock is constantly growing and changing, and sometimes we have species that are not listed on the website yet. For anything we do not have, we will always try and recommend trusted sellers/breeders that can help you. Feel free to contact us with any enquiries!